Contact
We’re easy to
reach
One email address, real people answering. No phone menus, no waiting on hold.
Email us
support@basko.au
Open email →- Replies within 1 business day
- Real people, no chatbots
- We can call you back
I'm a shopper
A question about your order? Ask the store first.
- The store packed your order, so they can fix things fastest — their phone number and email are right on your order page.
- Give them 3 days — if they haven't answered your call or replied to your email by then, email us and we'll step in.
I run a store
Getting set up, or something not working right.
- A real person helps — no phone menus, no chatbots.
- We can call you back and walk through it together while you follow along on your tablet.
Anything else
Press, partnerships, or a store we should know about.
- Send it through — we read everything.
Common questions
Who do I talk to about my order?
The store — their phone number and email are on your order page, and they can fix a missing or wrong item fastest. Give the store 3 days to respond — if they haven’t answered your call or replied to your email by then, email us and we’ll step in.
How do I contact Basko itself?
Email support@basko.au for anything about your account, the website, or a store that isn’t responding. We reply to every message, usually within one business day.
How quickly will I get a reply?
We aim to reply within one business day, and faster for problems with an order that is happening right now.
Can you help me set up my store over the phone?
Yes. Email us with your phone number and a good time to call, and we will walk you through setup step by step.
Having trouble with an order that's happening right now? Open your orders — the store's phone number is right on it.