We're easy to reach
One email address, real people answering. No phone menus, no waiting on hold.
I'm a shopper
A question about an order, a refund, or how something works?
For a current order, the fastest way is the "Orders" page — every order has a help option.
For anything else, email us at support@basko.au and include your order number if you have one.
I run a store
Getting set up, or something not working the way you expect?
Email us and a real person will help you — no phone menus, no chatbots.
If you'd like, we can call you back and walk through it together on the phone while you follow along on your tablet.
Anything else
Press, partnerships, or a store you think should be on here?
Send it through — we read everything.
Common questions
How do I contact Basko?
Email support@basko.au. We reply to every message, usually within one business day.
How quickly will I get a reply?
We aim to reply within one business day, and faster for problems with an order that is happening right now.
Can you help me set up my store over the phone?
Yes. Email us with your phone number and a good time to call, and we will walk you through setup step by step.
Having trouble with an order that's happening right now? Open your orders — the store sees messages there straight away.